Please refer to our FAQs at the bottom of the page, most of our maintenance requests can be answered here.
You can request maintenance by contacting maintenance on the phone number above or submitting a request through the above form.
We endeavour for all guests to arrive to a beautifully clean property throughout, however as we are only human, on occasions we do make mistakes. Please contact us using the form above or by emailing email@example.com and allow us to try to rectify any concerns as soon as possible.
In case of an emergency, please contact the urgent emergency phone number shown on this page.
Apartment cleaning is typically done on a weekly basis, but this can vary depending on the specific building's policies.
You can submit a request by emailing firstname.lastname@example.org
Additional cleaning requests can be made by contacting us via email@example.com. Cleaning over once per week is chargeable.
Usually our deadlocks in the UK require the door handle to be lifted up first and then the thumb lock or key to be turned towards the door frame.
All our properties have a digital guest manual shown in the property. Scan the QR code for your specific property and the user guide or instructions can usually be found in there.
This usually occurs due to lack of ventilation in the property. Please ensure that extractor fans are used when showering and cooking. Also, ventilate bedrooms where possible, especially when drying clothes inside.
If you find the internet is not working correctly, the first thing to try is to unplug the router, leave for 1 minute and then plug back in. This fixes the majority of network related issues. Should you be struggling to locate the login details, these are usually displayed on a notice within the apartment. Please note, network performance can never be guaranteed
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