Maintenance & Housekeeping

Please refer to our FAQs at the bottom of the page, most of our maintenance requests can be answered here.

If your request is not urgent, please email

If your request is urgent please call our emergency out of hours line on +44 7396 775467, where you will be connected to our team.

Frequently Asked Questions

How do I request maintenance in my apartment?

You can request maintenance by contacting maintenance on the phone number above or submitting a request through the above form.

What should I do If I'm unhappy with the cleanliness of the property?

We endeavour for all guests to arrive to a beautifully clean property throughout, however as we are only human, on occasions we do make mistakes. Please contact us using the form above or by emailing and allow us to try to rectify any concerns as soon as possible.

Who do I contact for emergency maintenance?

In case of an emergency, please contact the urgent emergency phone number shown on this page.

How often is my apartment cleaned?

Apartment cleaning is typically done on a weekly basis, but this can vary depending on the specific building's policies.

How can I change my cleaning schedule?

You can submit a request by emailing

Can I request additional cleaning services?

Additional cleaning requests can be made by contacting us via Cleaning over once per week is chargeable.

How do I lock the doors from the inside?

Usually our deadlocks in the UK require the door handle to be lifted up first and then the thumb lock or key to be turned towards the door frame.

How do I work the heating & hot water system?

All our properties have a digital guest manual shown in the property. Scan the QR code for your specific property and the user guide or instructions can usually be found in there.

I have moisture build up on my windows and doors, what should I do?

This usually occurs due to lack of ventilation in the property. Please ensure that extractor fans are used when showering and cooking. Also, ventilate bedrooms where possible, especially when drying clothes inside.

I have internet or network related issues

If you find the internet is not working correctly, the first thing to try is to unplug the router, leave for 1 minute and then plug back in. This fixes the majority of network related issues. Should you be struggling to locate the login details, these are usually displayed on a notice within the apartment. Please note, network performance can never be guaranteed